Terms of Use

1. Introduction

Welcome to Athens Cab. These Terms of Use ("Terms") govern your access to and use of Athens Cab's transportation services, mobile application, website, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Athens Cab is a transportation company operating in Athens, Greece, providing taxi and ride-hailing services to passengers.

2. Acceptance of Terms

By downloading, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.

3. Eligibility

3.1 Age Requirements

• You must be at least 18 years old to create an account and use our Services

• Minors (under 18) may use our Services only with parental or guardian supervision

3.2 Legal Capacity

• You must have the legal capacity to enter into binding contracts

• You represent that all information provided is accurate and current

4. Account Registration

4.1 Account Creation

• You must create an account to access certain features of our Services

• You are responsible for maintaining the confidentiality of your account credentials

• You agree to provide accurate, current, and complete information

4.2 Account Security

• You are solely responsible for all activities that occur under your account

• You must immediately notify us of any unauthorized use of your account

• We reserve the right to suspend or terminate accounts that violate these Terms

5. Use of Services

5.1 Transportation Services

• Athens Cab provides on-demand transportation services through licensed drivers

• Services are subject to availability and may vary by location and time

• We reserve the right to refuse service at our discretion

5.2 Booking and Cancellation

• Trip requests are subject to driver availability and acceptance

• You may cancel trips in accordance with our cancellation policy

• Cancellation fees may apply as outlined in our fee schedule

5.3 Prohibited Uses

You agree NOT to use our Services to:

• Violate any applicable laws or regulations

• Transport illegal goods, substances, or materials

• Engage in fraudulent or deceptive activities

• Harass, abuse, or harm drivers or other users

• Damage or interfere with our Services or systems

• Use our Services for commercial purposes without authorization

6. Payment Terms

6.1 Fare Calculation

• Fares are calculated based on distance, time, and applicable rates

• Additional fees may apply for tolls, waiting time, or special services

• All fares include applicable taxes

6.2 Payment Methods

• Payment can be made via credit card, debit card, cash, or other approved methods

• You authorize us to charge your selected payment method

• Payment processing is handled by secure third-party providers

6.3 Disputes and Refunds

• Fare disputes must be reported within 24 hours of trip completion

• Refunds are processed at our discretion based on our refund policy

• Processing time for refunds may vary by payment method

7. Driver and Vehicle Standards

7.1 Driver Requirements

• All drivers are licensed and insured according to Greek law

• Drivers undergo background checks and vehicle inspections

• We reserve the right to remove drivers who violate our standards

7.2 Vehicle Standards

• All vehicles meet safety and quality standards

• Regular inspections ensure vehicle roadworthiness

• Insurance coverage is maintained for all vehicles

8. User Responsibilities

8.1 Passenger Conduct

• Treat drivers and vehicles with respect

• Follow all safety instructions

• Do not consume alcohol or use illegal substances during trips

• Secure seatbelts and follow traffic safety rules

8.2 Liability for Damages

• You are responsible for any damage caused to vehicles during your trip

• Cleaning fees may be charged for excessive mess or damage

• You agree to pay for any fines or penalties resulting from your actions

9. Safety and Security

9.1 Emergency Procedures

• In case of emergency, contact local emergency services (100, 112)

• Report safety concerns to Athens Cab immediately

• We maintain 24/7 customer support for urgent matters

9.2 Personal Belongings

• You are responsible for your personal belongings

• Athens Cab is not liable for lost, stolen, or damaged items

• Lost items may be reported through our customer service

10. Intellectual Property

10.1 Athens Cab Property

• All content, trademarks, and intellectual property belong to Athens Cab

• You may not reproduce, distribute, or create derivative works

• Our name, logo, and branding are protected trademarks

10.2 User Content

• You retain ownership of content you provide

• By using our Services, you grant us license to use your content for service provision

• You represent that your content does not infringe third-party rights

11. Privacy and Data Protection

11.1 Data Collection

• We collect and process personal data as described in our Privacy Policy

• Your privacy rights are protected under GDPR and Greek law

• Data is used solely for service provision and improvement

11.2 Location Services

• Our Services require access to your location data

• Location sharing can be controlled through device settings

• Location data is used for trip matching and safety purposes

12. Service Availability

12.1 Geographic Limitations

• Services are available in designated areas within Athens and surrounding regions

• Service areas may change without notice

• Weather or traffic conditions may affect service availability

12.2 Technical Requirements

• Services require compatible mobile devices and internet connection

• We are not responsible for technical issues beyond our control

• System maintenance may temporarily affect service availability

13. Limitation of Liability

13.1 Service Limitations

• Athens Cab acts as an intermediary between passengers and drivers

• We provide the platform but do not directly provide transportation

• Drivers are independent contractors, not employees

13.2 Liability Caps

• Our liability is limited to the maximum extent permitted by law

• We are not liable for indirect, incidental, or consequential damages

• Total liability shall not exceed the amount paid for the specific service

14. Indemnification

You agree to indemnify and hold Athens Cab harmless from any claims, damages, or expenses arising from:

• Your use of our Services

• Your violation of these Terms

• Your violation of applicable laws

• Any content you provide or actions you take

15. Dispute Resolution

15.1 Governing Law

• These Terms are governed by Greek law

• Disputes will be resolved in Greek courts

• EU consumer protection laws apply where applicable

15.2 Alternative Dispute Resolution

• We encourage resolution of disputes through our customer service

• Mediation or arbitration may be available for certain disputes

• Consumer rights under Greek and EU law are preserved

16. Termination

16.1 Termination by You

• You may terminate your account at any time

• Termination does not affect completed transactions

• Outstanding obligations survive termination

16.2 Termination by Athens Cab

• We may suspend or terminate accounts for Terms violations

• Immediate termination may occur for serious violations

• We will provide notice when reasonably possible

17. Changes to Terms

17.1 Updates

• We may update these Terms from time to time

• Material changes will be communicated through our app or email

• Continued use after changes constitutes acceptance

17.2 Notification

• Users will receive notice of significant changes

• Previous versions may be available upon request

• Changes take effect on the specified date

18. Miscellaneous

18.1 Severability

• Invalid provisions do not affect the validity of remaining Terms

• Courts may modify unenforceable provisions to make them valid

• Core obligations remain binding even if some provisions are invalid

18.2 Entire Agreement

• These Terms constitute the complete agreement between parties

• Previous agreements are superseded by these Terms

• Modifications must be in writing and signed by authorized representatives

18.3 Waiver

• Failure to enforce any provision does not constitute a waiver

• Waivers must be explicit and in writing

• No waiver of one breach waives future breaches

19. Contact Information

For questions about these Terms of Use, please contact us:

Athens Cab
Address: [Company Address]
Phone: [Phone Number]
Email: legal@athenscab.gr
Customer Service: support@athenscab.gr

Business Hours:
Monday - Sunday: 24/7 Service
Customer Support: 24/7

These Terms of Use are effective as of 2025 and are governed by Greek law and applicable European Union regulations.

By using Athens Cab services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.